Privacy Policy
Effective Date: 1/30/2026
Last Updated: 1/30/2026
Fraxnl ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (the "Platform").
By creating an account or using our Platform, you consent to the collection, use, and disclosure of your personal information as described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our Service to you:
A. Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information, including but not limited to:
- Identity Information: Name, username, date of birth.
- Contact Information: Phone number, email address, delivery address.
- Payment Information: Credit/debit card details (PCI-DSS compliant), bank account details, UPI IDs.
B. Usage and Device Data
We may automatically collect information when you access the Platform:
- Device Information: Device model, operating system, unique device identifiers, IP address.
- Usage Data: Pages visited, time spent, links clicked, and other interaction data.
- Location Data: GPS location (with permission) to suggest nearby Partners and facilitate delivery.
C. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. See our Cookie Policy for more details.
2. How We Use Your Information
We use the collected data for various purposes:
- Service Delivery: To create your account, process orders, and facilitate payments.
- Communication: To send you order updates, security alerts, and administrative messages.
- Personalization: To remember your preferences and suggest relevant food items or Partners.
- Analytics: To analyze usage patterns and improve our Platform's functionality and user experience.
- Marketing: To send you promotional offers and newsletters (you can opt-out at any time).
- Legal Compliance: To comply with applicable laws and regulations.
3. Sharing Your Information
We may share your information in the following circumstances:
- With Partners: We share your order details and contact info with Restaurants/Hubs to fulfill your order.
- With Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery, hosting services).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.
- Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
4. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
5. Data Security
We implement appropriate technical and organizational security measures to protect your data. However, please be aware that no method of transmission over the Internet is 100% secure. We cannot guarantee the absolute security of any information you transmit to us.
6. User Rights
Depending on your jurisdiction, you may have the following rights:
- Access: The right to request copies of your personal data.
- Rectification: The right to request correction of inaccurate information.
- Erasure: The right to request deletion of your personal data.
- Portability: The right to request transfer of your data to another organization.
To exercise these rights, please contact us at privacy@fraxnl.com.
7. Children's Privacy
Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal identifiable information from children. If we discover that a child has provided us with personal information, we will delete such information from our servers immediately.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@fraxnl.com.